South Australia's Vaping Ban
It is with great regret and disappointment that we must inform all of our valued customers that as of Tuesday, October 1st 2019 we are no longer able to accept orders from South Australian customers.
In 2018 the South Australian state government voted to approve regulations to the sale of vaping ("e-cigarette") products.
The first wave of changes started on March 31st of 2019, and included a ban on vaping in smoke-free areas, a ban on the use of taste testers for flavours, and a ban on the use of loyalty or reward programs by retailers.
The second wave of changes started on Tuesday, October 1st 2019, and includes a ban on retailers in South Australia taking online sales (as well as phone, email and fax), as well as restrictions on the display of products in-store.
The latest advice that we have received from the SA Health Department states that businesses, no matter where they are based, can not ship orders to South Australian customers from October 1st 2019.
Effectively, your rights to purchase vape devices, liquids and accessories online from stores within Australia have been taken away.
We made huge changes to our business to continue to take orders from South Australian customers, including moving our warehousing facilities and online operations interstate over August and September of 2019. Every indication was that it would be 'business as usual' for our South Australian customers.
Unfortunately the legislation was unclear from the beginning, and the advice that we received was both very delayed and very disheartening.
Our New Zealand store is open for orders from all customers, including SA
The South Australian government may be making it difficult for vapers, but it's not impossible. State laws do not cross international borders, so The Vape Store NZ located in beautiful Ellerslie, Auckland will continue to accept any and all South Australian orders.
All of your favourite juices from The Vape Store and Reboot are available, as well as coils, kits and vaping accessories. Juices from companies such as Fruit Monster, Naked 100 and Vapetasia are also available.
The Vape Store NZ is putting in additional cheaper shipping options, too - in fact, the shipping price to South Australian addresses will be the same as it was from The Vape Store's AU shop! If you want it even quicker, super fast courier shipping via DHL is also available and will get to you in one or two days.
Can't find what you're looking for in The Vape Store NZ store? With these new changes to South Australian legislation, The Vape Store NZ has made it their first priority to focus on expanding their range over the coming months, seeking to make their NZ store a one-stop shop for all Australian vapers. Hold on tight, because it's only going to get bigger and better.
Goodwood and Holden Hill stores will remain open
They may look a little bit different than they did before, but The Vape Store outlets at Goodwood and Holden Hill in Adelaide will remain open. We are committed to continuing to serve our valued customers in South Australia.
The new legislation does not allow us to display products after October 1st, so our juices, kits, mods, tanks and more are now either behind cupboards or in blacked-out cabinets. However...
Our friendly staff have years of combined experience in the vaping industry and will help you find the product you're looking for. All of our previous services will continue to be available at both of our stores.
A thank you to our customers
On a personal note, we want to thank all of our customers in SA, many of whom have been there with us for more than five years now.
We first started at the Port Adelaide markets and then online in 2013, and opened our first store in Goodwood in early 2014.
We have met some incredible people and hope to continue to provide great service for those that have been with us since then, and the new ones that are looking for support and advice on making the switch away from smoking. We will continue to do what we can to make sure you have access to the products and support you may need.
- Jacqui, Marc and The Vape Store Team