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    Faulty Products

    Potentially faulty products must be accompanied with the following information:
    (1) Your full name and order reference number;
    (2) A brief overview of what you wish to return and why you believe it is faulty;
    (3) Any steps you have taken to alleviate the fault.

     

    Incorrect Item Received

    If we have sent an incorrect item in an order, please notify us as soon as possible and we will rectify the issue. We may or may not request the incorrect item to be returned to us, and this must be in an unused condition and is at our discretion.

     

    Item Arrived Damaged

    If your item arrives damaged during transit, please notify us as soon as possible and we will rectify the issue. We may or may not request the incorrect item to be returned to us, and this must be in an unused condition and is at our discretion.

     

    Change of Mind

    Change of mind return requests can be made here and are entirely at our discretion. These items must be unused and in their original sealed packaging. Any used change of mind return requests will be rejected.

     

    E-Liquids

    As e-liquids contain food grade ingredients we cannot accept a return on these items.

     

    All return requests must be accompanied by an explanation of the reason for return as well as supporting images (incorrect item, fault in question, etc.). Return requests without these may be rejected and more information sought. 

    More information regarding The Vape Store's Returns Policy is available in our Frequently Asked Questions

     

    Go to The Vape Store Returns Centre