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    Frequently Asked Questions


    Shipping Information

    How much does shipping cost?

    Do you have FREE SHIPPING?

    How long will it take for me to receive my parcel?

    I live in metropolitan Adelaide. Will I get my parcel today?

    Can I cancel my order before it ships?

    Payment Options

    What payment options do you accept?

    What cryptocurrencies does The Vape Store accept?

    Am I secure while using your website?

    Do you retain my payment information following a purchase?

    Loyalty Points

    How do I earn reward points with The Vape Store?

    What rewards do I get from the points I've earned?

    Can I sign up even if I haven't made a purchase yet?

    Returns Policy

    What is your store's Returns Policy?

    How do I submit a request for a return?

    Will I be reimbursed for the cost of shipping my item back to you?

    Am I able to return my item if I've changed my mind about it?

    When will I receive my refund?