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    Frequently Asked Questions

    Shopping at The Vape Store

    Shipping Information

    Do you have FREE SHIPPING?

    How much does shipping cost?

    How long will it take for me to receive my parcel?

    I live in metropolitan Adelaide. Will I get my parcel today?

    Can I cancel my order before it ships?

    Payment Options

    What payment options do you accept?

    What cryptocurrencies does The Vape Store accept?

    Am I secure while using your website?

    Do you retain my payment information following a purchase?

    Loyalty Points

    How do I earn reward points with The Vape Store?

    What rewards do I get from the points I've earned?

    Can I sign up even if I haven't made a purchase yet?

    How do I check my points balance?

    Returns Policy

    What is your store's Returns Policy?

    How do I submit a request for a return?

    Will I be reimbursed for the cost of shipping my item back to you?

    Am I able to return my item if I've changed my mind about it?

    When will I receive my refund?

    What Is Vaping?

    The Basics

    How does a vape device work?

    How long will my bottle of e-liquid last?

    How long will my coil last?

    When do I change my coil?

    You say a coil must be "properly primed". What does that mean?

    Choosing Your Kit

    I'm brand new to vaping. Which kit should I choose?

    Is there anything else I need to buy?

    Which e-liquid should I buy? And what are Doublers and Singlers?

    What about nicotine?

    Safety & Laws

    Is vaping safe?

    What is Propylene Glycol (PG)?

    What is Vegetable Glycerin (VG)?